Changing and lying about warranty policy to suite circumstances

We purchased a Afterglow Xbox one controller for my son's birthday. On Friday Night we noticed an electric burn smell. It was the wire for the controller that started melting at the controller plug-in point. We went to Makro Centurion on Saturday to exchange the remote.

Johanna Magoai at the Multimedia section confirmed that this controller has a 12 month warranty. Then we were met with resistance and incompetence at the returns counter by another sales consultant, Faith Nkwe, that was called-in to assist.

Faith then referred the matter to a "manager", Sharon Jenneker, who was not interested in anything but being short and abrupt and refusing to consider a refund/exchange.

Johanna, Faith and Sharon then entered into a dispute in front of us about the warranty, but I told them it was VERY unprofessional to argue in front of a client. The staff could not prove the warranty policy for this specific item. Sharon did not budge and we left with the old, broken controller in hand.

Very unprofessional and I think the staff **** to cover themselves and alter the returns policy/warranty at their leisure to suite the store.