AL
AJ L

1 reviews | Active since Sept 2014

26 Sept 2019, 16:57

Centurion Worst Makro in Gauteng – Pensioners BEWARE!!!

New level of incompetence as the ************** of pensioners wasn't addressed at all and more than 48 hours have passed. In fact Doctor Moyo got the entire story so won't and showed that he have no qualities of Customer Care whatsoever. I have never experienced such a moment whereby I'm speechless by the performance of a person. The information provided had nothing to do with the shopping experience, lack of governanace and dull diligence to say the very least, nothing to do with the matter at hand. Have the Makro Care Team lost their mind or do you not care at Centurion because you like playing god????? Or is it simple that your workers have the inability to use you own system.

A major viral campaign releasing at 13.00 pm 25/09/2019 and it reached 10 000 pensioners so congratulation for a job not done.

GET YOUR FACTS STRAIGHT BEFORE YOU ANSWER A COMPLAINT!! Please note that as promised the viral message went out plus a group email with all the relevant information as above to the pensioners group to inform them of this entire matter.

Seeing that we had such a positive response we are looking into avenues to infom the public of the ************** happening at the Centurion Branch because we never expected such a great support and assistance from so many to bring you down because of **************. Looks like you don't know your clientele at all. Why offer something without being able to follow through with it. That's a jerk move of note.

MR AJ LabusChagne

0
Replies (2)
AL
AJ L's update30 Sept 2019, 07:21
Reviewer Update
Received an email from Sivuyile Seyothlilla (Makro) on the 27th September 2019 but nothing has been resolved regarding this ************** but many excuses have been presented which is completely unprofessional and completely shows their support in discriminating against PENSIONERS!!! Make the change....implement the correct policies, procedures and good governance which should be in place in terms of the size of your organization!!!

Totally unacceptable!!!

AJ
AL
AJ L's update29 Oct 2019, 16:29
Reviewer Update
After a rocky discussion and many emails, I thank the Manager at Makro Centurion for taking accountability on this matter. I have also opened my own Makro account and will shop there in the near future as a result of the Marketing Manager effectiveness to arrange the voucher but moreso resort out my fathers accounts and issuing the new pensioners card without any drama. I hope that this was just a once off incident and I wish all parties the best for the future.

Gratitude,

AJ