1 reviews | Active since Sept 2014
Centurion Worst Makro in Gauteng – Pensioners BEWARE!!!
This terrible experienced occurred on the 17/09/2019 – store 9 at cashier no: 88 under invoice 491 – Unique Ref: ***.
While visiting his son in Centurion he wished to drop in quickly in Makro as it was pensioners day which is valid in Alberton Makro and the Makro in Edenvale for months now. There is no visible notice or any communication of the new procedure at Centurion where one must register to have this discount facility available. The cashier wasn’t even informed of the process just go to enquiries as we were literally making a 15-minute stop. When we asked to speak to manager …..none was available. Even the two ques of chaos to cashiers none the shoppers were aware which was which.
From a VP in Operations and Finance I couldn’t believe the poor governance in place and the complete poor planning of the pensioners discount plan as it should be standardised and for my father who is 66 years old and was one of top 5 leading risk specialists in SA we could not believe the lack of knowledge, communication but most of all your treatment of your pensioners at your store. It is truly a sad day when you treat such customers and I mean PENSIONERS in such a matter. You should be ashamed to say the very least but at least it has gone viral on their pensioners WhatsApp group and I am reporting it on HELLOPETER so that we can prevent further **************.
Please note this was on an amount of R419.80 so my accounting background can just imagine the incompetence at this branch as if you can’t get the small things correct how is it possible to even contemplate the bigger things, especial seeing that it was at 11.00 when we arrived and 11.12 when we decided to pay the full amount and leave. Since then our negative word of mouth, our viral warning and now HELLOPETER, we hope we put a stop to your **************. The next step is communication with your Head office as I’m using my executive platform to ascertain a call with your CEO.
You should be so embraced, and I find you disgusting for this **************.
AJ LabusChange (JRN)
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our stores management, request assistance and clarity, and the soonest feedback is received we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our stores management, request assistance and clarity, and the soonest feedback is received we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Sivuyile REF:277 602 ended the call with me at 12.45pm a total of 14 minutes and promised that within 24 hours I would have a response. It is 41 hours since then and now you are in breach of the Consumer Protection at and just shows how you discriminate further against Pensioners. By 12.45pm on the 25th Sept 2019 this goes viral and will be reported to your holding company as I have a contact there.
This is completely sick and I cannot believe that Makro would stand for this. How do you sleep at night disrespecting the elderly!!!!
Mr AJ LabusChagne Jrn
Sivuyile REF:277 602 ended the call with me at 12.45pm a total of 14 minutes and promised that within 24 hours I would have a response. It is 41 hours since then and now you are in breach of the Consumer Protection at and just shows how you discriminate further against Pensioners. By 12.45pm on the 25th Sept 2019 this goes viral and will be reported to your holding company as I have a contact there.
This is completely sick and I cannot believe that Makro would stand for this. How do you sleep at night disrespecting the elderly!!!!
Mr AJ LabusChagne Jrn
I hope this email finds you well.
Please note the SHIELD SPLASH CAR SHAMPOO 5L and the SHIELD SPLASH N DASH SPONGE STD are on a bonus buy (R100 deal) buy both for R100. You paid paid R79.20 + R20.80 for both.
The additional 2 sponges went through for R26 each because you didn't buy the complete deal including the shampoo for these 2 sponges.
Hope you find the above in order and apologies for any inconvenience caused.
Thank you,Kindly regards
Makro Care Team
New level of incompetence as the above has nothing to do with our shopping experience and nothing to do with the matter at hand. Have the Makro Care Team lost their mind and I have never seen such poor governance and inability to use you own system.
The above is in effect, major viral campaign releasing at 13.00 pm 25/09/2019 and a call to an executive of your hold company.....thank you for more evidence and further terrible service not to mentioned everything else I have to say on this matter.
GET YOUR FACTS STRAIGHT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MR AJ LabusChagne
I hope this email finds you well.
Please note the SHIELD SPLASH CAR SHAMPOO 5L and the SHIELD SPLASH N DASH SPONGE STD are on a bonus buy (R100 deal) buy both for R100. You paid paid R79.20 + R20.80 for both.
The additional 2 sponges went through for R26 each because you didn't buy the complete deal including the shampoo for these 2 sponges.
Hope you find the above in order and apologies for any inconvenience caused.
Thank you,Kindly regards
Makro Care Team
New level of incompetence as the above has nothing to do with our shopping experience and nothing to do with the matter at hand. Have the Makro Care Team lost their mind and I have never seen such poor governance and inability to use you own system.
The above is in effect, major viral campaign releasing at 13.00 pm 25/09/2019 and a call to an executive of your hold company.....thank you for more evidence and further terrible service not to mentioned everything else I have to say on this matter.
GET YOUR FACTS STRAIGHT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MR AJ LabusChagne
Totally unacceptable!!!
AJ
Totally unacceptable!!!
AJ