oS
owen S
1 reviews | Active since Dec 2009
05 May 2015, 20:05
Centurion -All the Tills off-line for 45 minutes
On Tuesday the 28 April 2015 All the tills the Centurion store went off line around 5.20 pm, I was in the queue then and 3rd from going to a till point.<br> <br> What was really disappointing was the lack of feedback to the customers in the queue after about 15 minutes the typical \call centre"type message came over the PA system \"" we apologies for the inconvenience blah blah"
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Makro's replyOfficial
11 May 2015, 10:24Hello owens1,
Thank you for taking the time to raise your dissatisfaction.
I believe our Admin Manager ( Hennie Oosthuizen) has been in contact with you and all issues raised with us have been resolved.
I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Thank you for taking the time to raise your dissatisfaction.
I believe our Admin Manager ( Hennie Oosthuizen) has been in contact with you and all issues raised with us have been resolved.
I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Makro's reply11 May 2015, 10:24
Official
Hello owens1,
Thank you for taking the time to raise your dissatisfaction.
I believe our Admin Manager ( Hennie Oosthuizen) has been in contact with you and all issues raised with us have been resolved.
I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Thank you for taking the time to raise your dissatisfaction.
I believe our Admin Manager ( Hennie Oosthuizen) has been in contact with you and all issues raised with us have been resolved.
I apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare