AF
Anton F

1 reviews | Active since Dec 2015

04 Nov 2022, 11:47

Cell phone worst experience

Worst experience ever try to get a cellphone today waiting 30 minutes no help me went a look for a supervisor he said the people are in the back they coming waiting for another 15 minutes a lady came don't even know the difference between the cell phone features and can't even help you properly

0
Replies (6)
Makro
Makro's reply04 Nov 2022, 11:59
Official
Good day Anton,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.
 
I hope you find the above in order.
 
Kind Regards,
Makro Hellopeter Team

Best regards,

AF
Anton F's update04 Nov 2022, 12:07
Reviewer Update
It didn't look like customer to you are a priority I am very disappointed in your service
Makro
Makro's reply04 Nov 2022, 12:09
Official
Good day Anton,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.
 
I hope you find the above in order.
 
Kind Regards,
Makro Hellopeter Team

Best regards,

AF
Anton F's update04 Nov 2022, 12:12
Reviewer Update
And you're feedback is automated because it's always the same answer so you actually don't care about your bad service
Makro
Makro's reply04 Nov 2022, 12:13
Official
Good day Anton,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.
 
I hope you find the above in order.
 
Kind Regards,
Makro Hellopeter Team

Best regards,

AF
Anton F's update04 Nov 2022, 12:13
Reviewer Update
Good day Anton,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team


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