Cat got your tongue?

I have tried to get hold of Makro Carnival with numerous phone calls and two emails about an outstanding delivery, bad attitude of the staff and poor "out of stock" excuses. Below is another copy of the complaint I have. On Wednesday (20 April) I purchased a Bosch washing machine and a Hisense fridge at your Carnival opening. I asked for the item to be delivered to my home. I was informed that I could expect the delivery on Saturday the 23rd of April. I was not going to be at home that day and asked that the delivery be made in the next week. I made a follow-up phone call to find out when I could expect the delivery and was told that it would be in the week and I would be contacted the day before the expected delivery to organise that I would be at home. After no correspondence in the week, on Wednesday I tried to enquire about the delivery and was not able to get through to the delivery department. I continued trying on Wednesday as well as yesterday, to no avail. Finally today I was able to speak to someone in the delivery department. I was told that there is no stock of the items I purchased and would therefore have to wait until next week. This is very inconvenient as I have been on holiday from work for the past week and could have accepted the delivery but I now go back to work next week and cannot be at home in the day to accept the delivery. The employee I spoke to was rude to me in my request which further added to my frustration. I do not understand how this 'out of stock' situation could have occurred as on your opening specials catalogue it clearly stated that there were limited numbers of certain items. On your website and in person you stated that delivery should be within 2-5 working days and by the time I get my items it will be 2 weeks since I made the purchase. This very big delay is most inconvenient and leaves a sour taste in the mouth of a customer.