<p>Schools almost starting again so I went to buy some simba chips for the kids.. I always buy those 48 packet boxes from Makro. We head for the Lays which are R214, the other brands R159 - R190. Inbetween all these there are boxes of ghost pops selling at R132. So the kids want that.. bargain for me. However at the check out point they are R214. I tell the manager that maybe it was my mistake, but i swear the price underneath the boxes was R132 - and that I reckon that's bad marketing. She rushes to go and confirm.. yes she lets me no.. thats true.. however I should have looked at the fine print.. that was the price for the 15x 100g box. Sorry that the price for the 48 x30g ghost pops was not indicated. I say that's bad marketing... very deceiving.. her reply?? Yes but its the CUSTOMERS who probably put the boxes at the wrong place, or moved them. A stack of boxes - all moved under the wrong price? I hereby just want to make you aware that deceiving people about the price of an item is not Makro's style... however blaming your customers for such a mistake is simply not on - also not the best management style. Thank you.</p>
Thank you for informing us why our service did not meet with your expectations.
Please accept our apology for any inconvenience caused.
I believe you our customer service manager (Johan Koekemoer) and will notify him directly if there is any other concern.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Best regards,
Thank you for informing us why our service did not meet with your expectations.
Please accept our apology for any inconvenience caused.
I believe you our customer service manager (Johan Koekemoer) and will notify him directly if there is any other concern.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take necessary remedial action where required in order to enhance our offering to you.
Regards
Mmule Moropa
Best regards,
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