1 reviews | Active since Jul 2011
Cashing Refund for a digimark heater :(
On the 26th of June 2025 , I placed an online order and with that had a digimark heater added at R799.00 which was only delivered on the 2nd of July 2025 .
Heater looked as though was previously used and has a dent at the back , not sure if was previously repaired . On the same 2nd July 2025 logged a return of the item to be refunded , was only approved on the 3rd of July and to be scheduled for collection on the 7th July (today) ! No updates on my order and now have to waste my time and airtime to call your online support centre to follow up with not much of luck , I fail to understand why it’s always an issue with you Makro to collect and refund items as the store refused to take it when I took it in also but so quick to deduct money off our accounts .
See this through and sort urgently as this is not the first encounter for such with you .
@payflex copied in to take note of this suppliers conduct , just cashing in !
I need to see some action , I've had enough of this and your apologies but still ZERO service .......
I need to see some action , I've had enough of this and your apologies but still ZERO service .......
For a long standing company you’d expect better client service and prompt assistance, instead of excuses and lack of accountability.
The heater was finally collected on the 28th July and on Sunday when chased for my refund I got a phone call instead telling me the last update was the collection and haven't yet logged it as received after full 6 days of collection (clearly some people now doing the bare minimum they’re hired to do) ! Now starting another week still with no update on my refund ….
For a long standing company you’d expect better client service and prompt assistance, instead of excuses and lack of accountability.
The heater was finally collected on the 28th July and on Sunday when chased for my refund I got a phone call instead telling me the last update was the collection and haven't yet logged it as received after full 6 days of collection (clearly some people now doing the bare minimum they’re hired to do) ! Now starting another week still with no update on my refund ….