1 reviews | Active since Jul 2016
CASHIER HAS BAD ATTITUDE AND BAD SERVICE
Makro Woodmead-Very disappointed at the bad service and bad attitude i was given by cashier Phuthi( cashier no 136) at bulk paying side. The paying area was manned by a gentleman controllin traffic, after waiting outside for some time, he let me in. He told me which till to go to. I got to Phuthi's till and kept a distance of about 10metres if not more as she was still assisting anothet customer. She then shouted to me to ask who let me in because she didn't call me (without greeting) she souhted from a distance to me, while assisting another customer. I rep**** saying the gentleman let us in.
I got to her till she asked for my makro card, i took it out and extended my hand to give her. She didnt notice because she was talking to her colleague. She asked for it the second time, i gave her. She did the whole transaction of my items talking to her colleague. The only time she looked at me was when she gave me card machine for me to pay . she also didn't even greet me.
I confronted her about her attitude towards customers then she said "oh ok sorry ge" which was not a genuine apology especially if the "ge" is added in Sepedi.
Yes she might deny all this, if you have cameras, reverse . this interaction happened just before 16:19 (time on the receipt) on 26 June 2020. Im actually in my car in the parking lot typin this. If this is how she speaks to customer, i would rather go elsewhere.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
