Cashier at Makro: Hard of hearing, causing dishounor fees on my profile

Yesterday at Makro Strubensvalley, after purchasing our groceries, I return to purchase a TV.

Whilst paying I specifically told the cashier, Precious Mchunu, to put it through as "12 months budget", she didn't bother confirming it so when I input my pin, then she said it was declined. When I reminded her that I stated "12 months budget" she then put it through and it was approved.

After venting to my wife, she notified the cashier that if there is a dishounor fee that we would escalate it.

I just checked my banking app, low and behold, I've been charged a fee and now my credit profile with my bank will be negatively affected.

I demand an apology and expect some form of compensation as this could cause future issues with my banking applications.