Careful when purchasing online from Makro

It is uncalled for to be sent from pillar to post just to return an item purchased online. i am appalled that the return policy stated on your website seems to be only effective at your store and not for online shopping. how can i be told that the supplier wants to know if i used the item or whether the box was opened? it is irrelevant as your return policy allows items to be returned within 10 to 14 working days. i have not placed an order with your supplier but with makro. stop telling me what your supplier is saying and just apply your own return policy. collect this item or let me return it at a store. i want my money back asap. Very annoyed.