Card Number ***7 Complaint: Defective TV under warranty - Seeking assistance

Dear Makro Head Office,

I am writing to express my disappointment and frustration with a TV I purchased from Makro Montague Garden store on 30/01/2022 The Sinotec TV, has developed lines on the screen and is no longer functioning properly, despite still being under warranty.

I initially contacted the Makro Montague Garden store, hoping they would assist me with a repair or replacement.

Unfortunately, they informed me that there's nothing they can do, which I find unacceptable.

As a customer, I expect a certain level of service and support, especially when a product is under warranty.

I request your intervention in this matter and a suitable resolution, such as a repair or replacement of the TV, at no additional cost to me.

My purchase details are as follows: * Invoice number: 0k0SPLW122 * Date of purchase: 30/01/2022 * Product description: Sinotec 58 Smart UHD ANDROID TV (58U20),See attached Invoice

Please investigate this matter and take necessary steps to address my concern.

I will appreciate your attention to this issue and look forward to a prompt resolution.

Thank you for your time and assistance. Sincerely,