CAPE GATE Makro repair disappointment and warning

Item: Makro
Rating: 1
Author: Karla V

I took my water dispenser back for repairs one week after I bought is in JUNE. We are now in NOVEMBER and I still haven't got any feedback regarding when I am going to receive it back. I went back to the return section MULTIPLE TIMES and they promised me that the problem lies with the courier company and I will receive it in the following week. I might as well write off that R1500 that I spent at Makro, because the chances is good that I'm never going to receive the product back. Absolutely shocked by their service at CAPE GATE.

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Replies (1)

Makro's replyOfficial

02 Nov 2020, 09:08

Good day Karla,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Nov 2020, 09:08

Official