Can’t you just fix your own mistake?!

I ordered online, they sent me the wrong product. But no! They can’t just accept the return and send me what I ordered, it has to be a refund only. Not to mention the added inconvenience that the return request had to be reviewed and I had to send 4 pictures that the goods are still sealed before they would arrange collection. I don’t experience the same frustration online shopping with Amazon, Takealot etc. Absolutely useless Makro! You’re never going to be a viable competitor if you approach processes and customer service like this. Worst online shopping experience and I buy from many online retailers.