LVdW
Lee Van der Walt
1 reviews | Active since Feb 2020
26 Mar 2026, 16:48
Can't refund or even stop orders???
For 2 continuous days I have tried stopping my orders and getting my refund. This even has to let me stop the Courier Guy personally from delivering the goods. Via emails, WhatsApp, Instagram, Messenger, nothing was solved. This team is completely useless. Just to cancel and refund? I'm disgusted, horrible service.
Helpful (0)
Replies (13)0
Replies (13)
Makro's replyOfficial
27 Mar 2026, 13:47Hi Lee,
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
Makro's reply27 Mar 2026, 13:47
Official
Hi Lee,
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
LVdW
Lee Van der Walt's updateReviewer Update
27 Mar 2026, 14:13#OD*** you have not cancelled every item!
#OD***
Total is R2060.65
#OD***
Total is R2060.65
LVdW
Lee Van der Walt's update27 Mar 2026, 14:13
Reviewer Update
#OD*** you have not cancelled every item!
#OD***
Total is R2060.65
#OD***
Total is R2060.65
Makro's replyOfficial
30 Mar 2026, 16:18 Hi Lee,
We are sorry to hear that we have not actioned your cancellation request as you had requested.
We have reviewed both of your orders and they have been cancelled and refunded as well.
We are sincerely sorry for the inconvenience that we have caused you.
We will work hard to improve our services.
Regards,
Makro social media team.
We are sorry to hear that we have not actioned your cancellation request as you had requested.
We have reviewed both of your orders and they have been cancelled and refunded as well.
We are sincerely sorry for the inconvenience that we have caused you.
We will work hard to improve our services.
Regards,
Makro social media team.
Best regards,
Makro's reply30 Mar 2026, 16:18
Official
Hi Lee,
We are sorry to hear that we have not actioned your cancellation request as you had requested.
We have reviewed both of your orders and they have been cancelled and refunded as well.
We are sincerely sorry for the inconvenience that we have caused you.
We will work hard to improve our services.
Regards,
Makro social media team.
We are sorry to hear that we have not actioned your cancellation request as you had requested.
We have reviewed both of your orders and they have been cancelled and refunded as well.
We are sincerely sorry for the inconvenience that we have caused you.
We will work hard to improve our services.
Regards,
Makro social media team.
Best regards,
LVdW
Lee Van der Walt's updateReviewer Update
30 Mar 2026, 17:20You really should try improve them. 3 different drivers had been to deliver the cancelation orders. Horrible service. I HAD TO STOP THEM PERSONALLY!
I'm waiting to receive my refunds and hope to receive proof of them via email as you've charged me with my orders I've made recently one by one and it's complete chaos to understand.
I'm waiting to receive my refunds and hope to receive proof of them via email as you've charged me with my orders I've made recently one by one and it's complete chaos to understand.
LVdW
Lee Van der Walt's update30 Mar 2026, 17:20
Reviewer Update
You really should try improve them. 3 different drivers had been to deliver the cancelation orders. Horrible service. I HAD TO STOP THEM PERSONALLY!
I'm waiting to receive my refunds and hope to receive proof of them via email as you've charged me with my orders I've made recently one by one and it's complete chaos to understand.
I'm waiting to receive my refunds and hope to receive proof of them via email as you've charged me with my orders I've made recently one by one and it's complete chaos to understand.
Makro's replyOfficial
31 Mar 2026, 09:24Hi Lee,
We apologize that you had to resort to cancelling your order due to our services.
We have sent you a email with the proof of refund for both of the orders.
We aim to provide efficient service to all our customers.
We apologize that this was not the case in these instances.
Regards,
Makro social media team.
We apologize that you had to resort to cancelling your order due to our services.
We have sent you a email with the proof of refund for both of the orders.
We aim to provide efficient service to all our customers.
We apologize that this was not the case in these instances.
Regards,
Makro social media team.
Best regards,
Makro's reply31 Mar 2026, 09:24
Official
Hi Lee,
We apologize that you had to resort to cancelling your order due to our services.
We have sent you a email with the proof of refund for both of the orders.
We aim to provide efficient service to all our customers.
We apologize that this was not the case in these instances.
Regards,
Makro social media team.
We apologize that you had to resort to cancelling your order due to our services.
We have sent you a email with the proof of refund for both of the orders.
We aim to provide efficient service to all our customers.
We apologize that this was not the case in these instances.
Regards,
Makro social media team.
Best regards,
LVdW
Lee Van der Walt's updateReviewer Update
04 Apr 2026, 12:199 days later and no refund yet! I've also messaged you via Instagram, WhatsApp, Facebook Messenger and no replies. You had told me you had refunded me?!?!? YOU HAVE NOT. R2060.65
LVdW
Lee Van der Walt's update04 Apr 2026, 12:19
Reviewer Update
9 days later and no refund yet! I've also messaged you via Instagram, WhatsApp, Facebook Messenger and no replies. You had told me you had refunded me?!?!? YOU HAVE NOT. R2060.65
Makro's replyOfficial
05 Apr 2026, 09:27Hi Lee,
Please allow the allocated timeframe in order for your refund to reflect into your account.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Please allow the allocated timeframe in order for your refund to reflect into your account.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply05 Apr 2026, 09:27
Official
Hi Lee,
Please allow the allocated timeframe in order for your refund to reflect into your account.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Please allow the allocated timeframe in order for your refund to reflect into your account.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
LVdW
Lee Van der Walt's updateReviewer Update
07 Apr 2026, 11:44I have sent proof of statements no payment as requested by you.
LVdW
Lee Van der Walt's update07 Apr 2026, 11:44
Reviewer Update
I have sent proof of statements no payment as requested by you.
Makro's replyOfficial
08 Apr 2026, 10:30 Hi Lee,
As we have advised the on the previous review that you will need to allow the 7-14 working days in order for the refund to reflect.
Currently the 7-14 working days has not been reached yet.
We are truly sorry for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
As we have advised the on the previous review that you will need to allow the 7-14 working days in order for the refund to reflect.
Currently the 7-14 working days has not been reached yet.
We are truly sorry for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply08 Apr 2026, 10:30
Official
Hi Lee,
As we have advised the on the previous review that you will need to allow the 7-14 working days in order for the refund to reflect.
Currently the 7-14 working days has not been reached yet.
We are truly sorry for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
As we have advised the on the previous review that you will need to allow the 7-14 working days in order for the refund to reflect.
Currently the 7-14 working days has not been reached yet.
We are truly sorry for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
LVdW
Lee Van der Walt's updateReviewer Update
09 Apr 2026, 11:52YOU ARW STILL ASKING FOR PROOF OF PAYMENTS ON YOUR INSTAGRAM ACCOUNT AND I'VE SENT EVERY PAYMENT I'VE HAD ON MY ACCOUNT WITH YOU AS WELL AS MY CHAT WITH MY ACCOUNT AGENT SAYING THERE'S NO REFUNDS. WHAT MORE DO YOU WANT? YOU SHOULD SEE THERE'S NO REFUNDS ON YOUR SIDE. GET YOUR ACT TOGETHER! YOU'RE WASTING MY ****** TIME!!!!!!!!
LVdW
Lee Van der Walt's update09 Apr 2026, 11:52
Reviewer Update
YOU ARW STILL ASKING FOR PROOF OF PAYMENTS ON YOUR INSTAGRAM ACCOUNT AND I'VE SENT EVERY PAYMENT I'VE HAD ON MY ACCOUNT WITH YOU AS WELL AS MY CHAT WITH MY ACCOUNT AGENT SAYING THERE'S NO REFUNDS. WHAT MORE DO YOU WANT? YOU SHOULD SEE THERE'S NO REFUNDS ON YOUR SIDE. GET YOUR ACT TOGETHER! YOU'RE WASTING MY ****** TIME!!!!!!!!
Makro's replyOfficial
13 Apr 2026, 15:00 Hi Lee,
We are sorry to hear that your refund has not reflected yet.
We have reviewed the statement that you have sent to us.
In order for us to raise a refund dispute we will need your bank statement from the date of purchase till the current date.
The bank statement needs to be in a pdf format and please email it to ***.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are sorry to hear that your refund has not reflected yet.
We have reviewed the statement that you have sent to us.
In order for us to raise a refund dispute we will need your bank statement from the date of purchase till the current date.
The bank statement needs to be in a pdf format and please email it to ***.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply13 Apr 2026, 15:00
Official
Hi Lee,
We are sorry to hear that your refund has not reflected yet.
We have reviewed the statement that you have sent to us.
In order for us to raise a refund dispute we will need your bank statement from the date of purchase till the current date.
The bank statement needs to be in a pdf format and please email it to ***.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are sorry to hear that your refund has not reflected yet.
We have reviewed the statement that you have sent to us.
In order for us to raise a refund dispute we will need your bank statement from the date of purchase till the current date.
The bank statement needs to be in a pdf format and please email it to ***.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
LVdW
Lee Van der Walt's updateReviewer Update
13 Apr 2026, 15:17I sent it already. And how can you not know if you refunded or not? You're definitely one of the most unprofessional companies I've come across.
LVdW
Lee Van der Walt's update13 Apr 2026, 15:17
Reviewer Update
I sent it already. And how can you not know if you refunded or not? You're definitely one of the most unprofessional companies I've come across.
Makro's replyOfficial
14 Apr 2026, 09:19 Hi Lee,
The bank statement needs to reflect the following for both of your orders that has been refunded.
The date of purchase for your Makro order which is on the 24/03/2026 till the current date which is the 14/04/2026.
The bank statement that you have sent is not showing all the transaction for the duration from March till April in order for us to raise a dispute.
Regards,
Makro Social Media Team.
The bank statement needs to reflect the following for both of your orders that has been refunded.
The date of purchase for your Makro order which is on the 24/03/2026 till the current date which is the 14/04/2026.
The bank statement that you have sent is not showing all the transaction for the duration from March till April in order for us to raise a dispute.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply14 Apr 2026, 09:19
Official
Hi Lee,
The bank statement needs to reflect the following for both of your orders that has been refunded.
The date of purchase for your Makro order which is on the 24/03/2026 till the current date which is the 14/04/2026.
The bank statement that you have sent is not showing all the transaction for the duration from March till April in order for us to raise a dispute.
Regards,
Makro Social Media Team.
The bank statement needs to reflect the following for both of your orders that has been refunded.
The date of purchase for your Makro order which is on the 24/03/2026 till the current date which is the 14/04/2026.
The bank statement that you have sent is not showing all the transaction for the duration from March till April in order for us to raise a dispute.
Regards,
Makro Social Media Team.
Best regards,