LT
Leigh T
1 reviews | Active since Jun 2017
26 May 2024, 18:47
Can't help a customer? Block them
You're advertising the Samsung s22 for 10k. There's a promo listed on the website that includes ear buds. I reach out via fb and I'm told the promo is no longer valid. Then the promo price is no longer valid. Basically "cg" refused to provide a straight answer as to whether or not I'll get ear buds as advertised on the website. Now I see I'm blocked. Is looking into a customer query too hard? I'm placing an order for delivery and I expect my free earbuds as advertised on makro's website for the promo price advertised on the makro's website and Facebook page - unless "cg" removed it because he's stupid?
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Replies (2)0
Replies (2)
Makro's replyOfficial
27 May 2024, 14:06Good day Leigh ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply27 May 2024, 14:06
Official
Good day Leigh ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
LT
Leigh T's updateReviewer Update
27 May 2024, 14:25Please stop phoning me. At no point did I consent to makro calling me, let alone 4 times in a row. You have my email address
LT
Leigh T's update27 May 2024, 14:25
Reviewer Update
Please stop phoning me. At no point did I consent to makro calling me, let alone 4 times in a row. You have my email address