Can’t get what I purchased online and get all the excuses. Order number mak965915

To say I am disappointed is an understatement, I placed order 18th September to collect online at Centurion store, I thought it would be ready in a day or 2 (Collection shouldn’t take a week to organize???). I only heard back from Makro a week later saying no stock and they would compensate with free delivery for inconvience.

I then communicated to Agnes and Anna I was already on leave in Knysna over that period and I asked if stock could be delivered on the Sunday to my home, as I needed to cut lawn and I was only landing on the Saturday. I have correspondence where it was confirmed all was in order and that it would be delivered Sunday by Agnes, they just needed delivery address etc, which I sent thru.

Anna then phoned and I said I had responded to Agnes and she said she would follow up with her. I then proceeded to send Anna the mail sent to Agnes to show all was in order.

So thinking all was in order, I eagerly awaited delivery and to my dismay no delivery arrived on the Sunday? This is the second time I have had a bad experience on the same product,

Why put stuff online for collection and you can’t honor it. You were quick to take my money but now I sit with empty useless service and no lawnmower or trimmer!!!

PS nobody contacted me today 01/10/2018 so I followed up and Anna from Centurion says, quoted verbatim {unfortunately I can’t see the tracking of this order any more on my system because it was moved to another store.

@ Moeketsi can we please find out from the store where it is now what is going on with the delivery and give feedback to the customer urgently}

Can somebody just get me what I purchased as I shouldn’t have to follow up and chase what I purchased. PS customer service and feedback is poor and pass the buck reigns supreme!!!