Can't get a simple order right

Do not buy from Makro online! It is a total ****! I ordered two items, milk and 1More earbuds. After a week they finally got around to processing my order for the earbuds. After they arrived I immediately found them to be faulty. They refuse to connect or update in any way. I immediately contacted Makro for a replacement. They flat out ignored me! Eventually, I got a smarmy email ordering me not to "damage" the earbuds! They were delivered broken, how am I going to "damage" something that's already broken! Now, they say they need to do an "assessment" before they can refund me! Garbage! I want my refund for your broken garbage!

After a week of waiting, my milk order still hadn't even been processed! So I cancelled that order. They ignored me. The next day the courier turned up with the milk, the order I had cancelled! Makro just couldn't be bothered! Makro is the worst company ever! Avoid them like the plague!