MK
Monga K
1 reviews | Active since Apr 2014
09 May 2022, 22:38
Cannot use cash rewards
Twice I haven't been able to use my cash rewards because the app says im not a customer, but if I pay cash or in debit it's goes through🙄🙄🙄
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Replies (1)
Makro's replyOfficial
10 May 2022, 10:48Good day Monga,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
W have received your complaint and will further address it alongside our respective Mrewards Team and thereafter relay feedback to you.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
W have received your complaint and will further address it alongside our respective Mrewards Team and thereafter relay feedback to you.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply10 May 2022, 10:48
Official
Good day Monga,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
W have received your complaint and will further address it alongside our respective Mrewards Team and thereafter relay feedback to you.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
W have received your complaint and will further address it alongside our respective Mrewards Team and thereafter relay feedback to you.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,