SN
Subashnee N
1 reviews | Active since Oct 2022
19 Mar 2025, 16:43
Cannot return a item
I logged a return on your website for an order that I placed online. I have called numerous times and they keep saying that they have escalated it. It has been ongoing for a month now. All I need is for the product to be collected and refunded because it is the incorrect product.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
21 Mar 2025, 11:01Hi Subashnee,
We sincerely apologize for the inconvenience and frustration caused by the delay in resolving your return request. We understand how important it is to address this matter promptly.
We have escalated your case to the appropriate team to ensure that the query is addressed. Please rest assured that we are doing our best to resolve this issue as soon as possible.
Thank you for your patience and understanding. If you have any further concerns or need assistance, please do not hesitate to reach out.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
We sincerely apologize for the inconvenience and frustration caused by the delay in resolving your return request. We understand how important it is to address this matter promptly.
We have escalated your case to the appropriate team to ensure that the query is addressed. Please rest assured that we are doing our best to resolve this issue as soon as possible.
Thank you for your patience and understanding. If you have any further concerns or need assistance, please do not hesitate to reach out.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply21 Mar 2025, 11:01
Official
Hi Subashnee,
We sincerely apologize for the inconvenience and frustration caused by the delay in resolving your return request. We understand how important it is to address this matter promptly.
We have escalated your case to the appropriate team to ensure that the query is addressed. Please rest assured that we are doing our best to resolve this issue as soon as possible.
Thank you for your patience and understanding. If you have any further concerns or need assistance, please do not hesitate to reach out.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
We sincerely apologize for the inconvenience and frustration caused by the delay in resolving your return request. We understand how important it is to address this matter promptly.
We have escalated your case to the appropriate team to ensure that the query is addressed. Please rest assured that we are doing our best to resolve this issue as soon as possible.
Thank you for your patience and understanding. If you have any further concerns or need assistance, please do not hesitate to reach out.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,