Cannot Process a simple reversal

<p>I placed an online order to Markro on the 1st September 2016. The order was initially placed for delivery however only afterwards I realised the cost for delivery was R200 which I found absorbatent so I contacted the call center and they changed my order for collection. I was advised by the agent that I will be refunded the R200 for delivery and the money will be reversed within 7 working days. </p> <p> </p> <p>3 weeks later and I had still not received my refund so I contacted Markro support , I received an email advising the refund will reflect within 2 - 5 days. </p> <p> </p> <p>2 weeks after that I had still not received my refund so contacted the contact center again, spoke to a manager who advised that the reversal was done to the store and she will get them to reverse it back to me and it will be done on that day and she will advise once it has been done. </p> <p> </p> <p>Its now 2 months later and I still waiting for my R200 and still waiting for the call from the manager. I would have never expected this kind of service from a company like Makro and find this to be totally unacceptable that a simple reversal of R200 would take sooo much effort and be so time consuming. </p>