gH
gerard H
1 reviews | Active since Mar 2009
18 Jun 2017, 18:26
Cannot make online payments
<p>On Sunday 7 May I was notified by Mybroadband which I subscribe to of the 3 day blitz sale at Makro. As it was the last day of the sale in the evening I tried to pay for the KIC 285L chest freezer in order to take delivery later that week. I used a Nedbank visa credit card to pay. I accepted the bank's sms and received an error from Makro 'Transaction Pending RDS Verification'. It then took me to an unsecure site and I cancelled. I tried at least 3 times without success. I was not sure if the transaction was made. Luckily it was not. The website did not ask me to enter any code from the bank. I will not be buying anything from Makro stores in future.</p>
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
20 Jun 2017, 07:31Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Makro's reply20 Jun 2017, 07:31
Official
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Makro's replyOfficial
17 Jul 2017, 12:44Good day,
Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Best regards,
Makro's reply17 Jul 2017, 12:44
Official
Good day,
Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Best regards,