Cannot get assistance with extended warranty

<p>I have been contacting Makro for over a week to have a technician look at my washing machine. I took an extended warranty on the appliance under the advice of their sales people, indicating to me that their after sales service is excellent. However, with the problems I have had trying to get my machine repaired under the extended warranty has been such a hassle that I wonder if I have wasted money on a sales pitch with no substance and follow through. I am extremely disappointed in this lack of service and blatant disregard for customer service. I would like to know when my machine is going to be attended to and the call centre cannot give me an indication of when it will happen or who the relevant technician is. This looks like they are giving me the run around to try and avoid the repair under warranty. </p>