SC
Shashika C
1 reviews | Active since Apr 2019
10 Feb 2020, 15:32
Candy floss machine
Makro online store is a terrible place to make purchases because they do not guarantee your refund if you are not satisfied with the product.
I had purchased a candy floss machine from them for R750.00. It is so unsteady and vibrates continuously despite using the correct amount of sugar.
They took it and had it tested. They then said they can't refund as there isn't anything wrong with it. Returned it thereafter.
*******
Helpful (0)
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Replies (1)
Makro's replyOfficial
11 Feb 2020, 08:57Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store so that the matter is addressed and resolved soonest. Please note that feedback will be relayed back to you within a period of 24 to 48 hours.
Once again we do apologize for the inconveniences caused herein.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store so that the matter is addressed and resolved soonest. Please note that feedback will be relayed back to you within a period of 24 to 48 hours.
Once again we do apologize for the inconveniences caused herein.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's reply11 Feb 2020, 08:57
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store so that the matter is addressed and resolved soonest. Please note that feedback will be relayed back to you within a period of 24 to 48 hours.
Once again we do apologize for the inconveniences caused herein.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store so that the matter is addressed and resolved soonest. Please note that feedback will be relayed back to you within a period of 24 to 48 hours.
Once again we do apologize for the inconveniences caused herein.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,