PC
Pieter C

1 reviews | Active since Nov 2018

19 Nov 2018, 21:10

Cancelling transactions unilaterally

The exact same thing happened with another reviewer (please see review of Shiraj C - makro cancels transactions unilaterally during dispute Makro raised on transaction they accepted) , specifically how the situation was handled! I bought a special (listed on makro's website as MORE FOR LESS) on Saterday morning, thinking that this special is due to Black Friday (I even followed a link makro sent me that Saterday to this special). The transaction went through (makro clearly indicating the rands I saved on the purchase) and they sent me a confirmation email.

The CPA clearly states that the displayed pice becomes a binding contract once accepted by consumer making payment. And that they're terms and conditions are IN FACT subject to the marketing regulations in the CPA.

The fact that they made a 'mistake' doesn't mean we have to suffer for their 'mistake'.

I would advise everyone to refrain from buying online at makro. And that the price you see (even if they list it as a special) is not what you get.

0
Replies (1)
Makro
Makro's reply20 Nov 2018, 10:28
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
 
Regards
Zanele Zwane