RS
Ronitha S
1 reviews | Active since Sept 2025
03 Sept 2025, 12:37
Cancelled order and cant get my refund back
I am so frustrated… the past week been chasing up a refund and get told today by a call centre agent that nothing has been logged.
A bit background to my situation, I did 3 orders online on the 24 August, 1 order straight after I placed the order I cancelled it. The money went of my bank for the 3rd order however it didn’t generate an order number and did not show as a 3rd order on my profile. I even called my bank and they confirmed that Makro has taken the funds.
I contacted the call centre several times last week and sent an email, got a reference number but no response received.
I further logged it on Whatsapp and received a reference number, I was asked to send through all my information and statements etc which I did last week the 27 August. Still have heard nothing back. To my dismay today I call in for a follow up and the agent is asking me for an order number for the 3rd order.
I just want my refund.
This is becoming very annoying to keep having to explain the situation over and over again.
Whatsapp *** Email ***
Helpful (0)
Replies (7)0
Replies (7)RS
Ronitha S's updateReviewer Update
03 Sept 2025, 14:42Are you seriously asking me for an order number?
Did you not read properly?
Clearly said the order was cancelled immediatly after being placed, the money went of my bank account yet no order was placed on my makro profile nor did I receive an sms or email with an order number.
How do I now provide you with something I dont have????
My bank statements and relevant documents were sent to Makro, I even sent the case numbers I had and yet you ask me now for an order number?
Does Makro not have employees in their call centre and online services who can comprehend correctly.
This is such a joke.
I just want my refund done, not go in continuous circles here.
Did you not read properly?
Clearly said the order was cancelled immediatly after being placed, the money went of my bank account yet no order was placed on my makro profile nor did I receive an sms or email with an order number.
How do I now provide you with something I dont have????
My bank statements and relevant documents were sent to Makro, I even sent the case numbers I had and yet you ask me now for an order number?
Does Makro not have employees in their call centre and online services who can comprehend correctly.
This is such a joke.
I just want my refund done, not go in continuous circles here.
RS
Ronitha S's update03 Sept 2025, 14:42
Reviewer Update
Are you seriously asking me for an order number?
Did you not read properly?
Clearly said the order was cancelled immediatly after being placed, the money went of my bank account yet no order was placed on my makro profile nor did I receive an sms or email with an order number.
How do I now provide you with something I dont have????
My bank statements and relevant documents were sent to Makro, I even sent the case numbers I had and yet you ask me now for an order number?
Does Makro not have employees in their call centre and online services who can comprehend correctly.
This is such a joke.
I just want my refund done, not go in continuous circles here.
Did you not read properly?
Clearly said the order was cancelled immediatly after being placed, the money went of my bank account yet no order was placed on my makro profile nor did I receive an sms or email with an order number.
How do I now provide you with something I dont have????
My bank statements and relevant documents were sent to Makro, I even sent the case numbers I had and yet you ask me now for an order number?
Does Makro not have employees in their call centre and online services who can comprehend correctly.
This is such a joke.
I just want my refund done, not go in continuous circles here.
RS
Ronitha S's updateReviewer Update
03 Sept 2025, 16:25You clearly have a problem comprehending what I have told you.
There isn't a 3rd order under my account I have checked it and so has a call centre agent from Makro.
I have sent my bank statements.
I have confirmed with Nedbank that the monies have gone through to Makro.
So instead of asking for an order number which isn't in existence please can you assist.
Quit sending me in circles!
There isn't a 3rd order under my account I have checked it and so has a call centre agent from Makro.
I have sent my bank statements.
I have confirmed with Nedbank that the monies have gone through to Makro.
So instead of asking for an order number which isn't in existence please can you assist.
Quit sending me in circles!
RS
Ronitha S's update03 Sept 2025, 16:25
Reviewer Update
You clearly have a problem comprehending what I have told you.
There isn't a 3rd order under my account I have checked it and so has a call centre agent from Makro.
I have sent my bank statements.
I have confirmed with Nedbank that the monies have gone through to Makro.
So instead of asking for an order number which isn't in existence please can you assist.
Quit sending me in circles!
There isn't a 3rd order under my account I have checked it and so has a call centre agent from Makro.
I have sent my bank statements.
I have confirmed with Nedbank that the monies have gone through to Makro.
So instead of asking for an order number which isn't in existence please can you assist.
Quit sending me in circles!
RS
Ronitha S's updateReviewer Update
04 Sept 2025, 07:41When can I expect hear back from Makro with regards to when I will be receiving my refund.
I am so annoyed that between the email contact, whatsApp contact and call centre agents everybody is making me go in circles.
Makro was quick to take the payment so why now delay on processing my refund, I emailed and whatsapped all relevant information, from bank statements, ID copy, bank details yet still nothing an entire week later.
I am so annoyed that between the email contact, whatsApp contact and call centre agents everybody is making me go in circles.
Makro was quick to take the payment so why now delay on processing my refund, I emailed and whatsapped all relevant information, from bank statements, ID copy, bank details yet still nothing an entire week later.
RS
Ronitha S's update04 Sept 2025, 07:41
Reviewer Update
When can I expect hear back from Makro with regards to when I will be receiving my refund.
I am so annoyed that between the email contact, whatsApp contact and call centre agents everybody is making me go in circles.
Makro was quick to take the payment so why now delay on processing my refund, I emailed and whatsapped all relevant information, from bank statements, ID copy, bank details yet still nothing an entire week later.
I am so annoyed that between the email contact, whatsApp contact and call centre agents everybody is making me go in circles.
Makro was quick to take the payment so why now delay on processing my refund, I emailed and whatsapped all relevant information, from bank statements, ID copy, bank details yet still nothing an entire week later.
RS
Ronitha S's updateReviewer Update
04 Sept 2025, 10:37Am I now just going to be ignored?
No response for my past texts.
I definatley think I need to escalate this to the Ombudsman as you are not assisting me at all.
I did check online today and what I am experiencing is something quite common with Makro online.
No response for my past texts.
I definatley think I need to escalate this to the Ombudsman as you are not assisting me at all.
I did check online today and what I am experiencing is something quite common with Makro online.
RS
Ronitha S's update04 Sept 2025, 10:37
Reviewer Update
Am I now just going to be ignored?
No response for my past texts.
I definatley think I need to escalate this to the Ombudsman as you are not assisting me at all.
I did check online today and what I am experiencing is something quite common with Makro online.
No response for my past texts.
I definatley think I need to escalate this to the Ombudsman as you are not assisting me at all.
I did check online today and what I am experiencing is something quite common with Makro online.
RS
Ronitha S's updateReviewer Update
05 Sept 2025, 11:19STOP ASKING ME FOR AN ORDER NUMBER!!!!!!1
READ MY MESSAGES TO YOU!!!!!
The order went to checkout and straight after checkout the order was cancelled, the money went of my bank account but MAKRO did not convert this to an order and generate an order number on my profile!!!!!!!!!! But Makro banked the funds.
I contacted my bank, they advised that Makro should check with their online payment merchants using my statements as reference and would be able to locate the payment and process my refund.
So can you please get my refund sorted and stop keep asking for an order number as if you didnt read a single message I sent!
This is by far the worst online shopping experience I have had.
I even checked online and shows that Makro's online system often has these glitches were money is taken and no order processed when cancel immediately.
READ MY MESSAGES TO YOU!!!!!
The order went to checkout and straight after checkout the order was cancelled, the money went of my bank account but MAKRO did not convert this to an order and generate an order number on my profile!!!!!!!!!! But Makro banked the funds.
I contacted my bank, they advised that Makro should check with their online payment merchants using my statements as reference and would be able to locate the payment and process my refund.
So can you please get my refund sorted and stop keep asking for an order number as if you didnt read a single message I sent!
This is by far the worst online shopping experience I have had.
I even checked online and shows that Makro's online system often has these glitches were money is taken and no order processed when cancel immediately.
RS
Ronitha S's update05 Sept 2025, 11:19
Reviewer Update
STOP ASKING ME FOR AN ORDER NUMBER!!!!!!1
READ MY MESSAGES TO YOU!!!!!
The order went to checkout and straight after checkout the order was cancelled, the money went of my bank account but MAKRO did not convert this to an order and generate an order number on my profile!!!!!!!!!! But Makro banked the funds.
I contacted my bank, they advised that Makro should check with their online payment merchants using my statements as reference and would be able to locate the payment and process my refund.
So can you please get my refund sorted and stop keep asking for an order number as if you didnt read a single message I sent!
This is by far the worst online shopping experience I have had.
I even checked online and shows that Makro's online system often has these glitches were money is taken and no order processed when cancel immediately.
READ MY MESSAGES TO YOU!!!!!
The order went to checkout and straight after checkout the order was cancelled, the money went of my bank account but MAKRO did not convert this to an order and generate an order number on my profile!!!!!!!!!! But Makro banked the funds.
I contacted my bank, they advised that Makro should check with their online payment merchants using my statements as reference and would be able to locate the payment and process my refund.
So can you please get my refund sorted and stop keep asking for an order number as if you didnt read a single message I sent!
This is by far the worst online shopping experience I have had.
I even checked online and shows that Makro's online system often has these glitches were money is taken and no order processed when cancel immediately.
RS
Ronitha S's updateReviewer Update
08 Sept 2025, 09:11Hi,
How long more do I have to wait?
It has been 10 working days already.
Every time have to hear its with the finance department but nobody can tell me when I am getting my refund back.
This is the most pathetic online service I have ever experienced.
How long more do I have to wait?
It has been 10 working days already.
Every time have to hear its with the finance department but nobody can tell me when I am getting my refund back.
This is the most pathetic online service I have ever experienced.
RS
Ronitha S's update08 Sept 2025, 09:11
Reviewer Update
Hi,
How long more do I have to wait?
It has been 10 working days already.
Every time have to hear its with the finance department but nobody can tell me when I am getting my refund back.
This is the most pathetic online service I have ever experienced.
How long more do I have to wait?
It has been 10 working days already.
Every time have to hear its with the finance department but nobody can tell me when I am getting my refund back.
This is the most pathetic online service I have ever experienced.
RS
Ronitha S's updateReviewer Update
08 Sept 2025, 11:23Correction, the person contacted my after I sent this message which you responding to.
Still does'nt make your customer services any better, it is very pathetic.
And since I have lodged a complaint on Hello Peter I have been noticing that daily there is issues with Makro.
Still does'nt make your customer services any better, it is very pathetic.
And since I have lodged a complaint on Hello Peter I have been noticing that daily there is issues with Makro.
RS
Ronitha S's update08 Sept 2025, 11:23
Reviewer Update
Correction, the person contacted my after I sent this message which you responding to.
Still does'nt make your customer services any better, it is very pathetic.
And since I have lodged a complaint on Hello Peter I have been noticing that daily there is issues with Makro.
Still does'nt make your customer services any better, it is very pathetic.
And since I have lodged a complaint on Hello Peter I have been noticing that daily there is issues with Makro.