Cancelled D/O and refusal to reply to my emails

My debit order did not run end of April and I called , was told that a double debit order will run in May. The reason that I wa given was that there was an error on the system and the debit order has been reloaded and I should not make a cash payment. <br> End of May the d/o ran all was well. End of June same story no debit order ran I called on 6 July and spoke to Bulewa who rudely told me I cancelled my debit order. I asked her to send me a recording for that request to date I'm still waiting. She said she will put me through to a supervisor and I held for 17 min and no one even called me.<br> On 13 July Ashiqua called me and said I need to send a detailed email on what is my dispute is [Email Removed] I had initially send an email to [Email Removed] but no reply.<br> I have left messages for Ashiqua on *** with Sonia 3 times after I sent my email. To date no responce.<br> End of July no debit order. Im not sure what to do as I dont want to make a cash payment then a d/o runs I cannot afford to pay twice. The actions of these unprofessional / non complying with DCA individuals is appauling<br> I have been charged collection fees due to non payment, But I was not at fault