Cancellation and Refund problem Round 2

Where do I start? This is the second review. I placed an order on 16/11/23 with Makro Online, cancelled with Keith 16/11/2023 because appliance was incorrect, confirmed cancellation with agent again on 16/11/2023. Informed courier company Matome not to deliver on 17/11/2023 because order was cancelled. Courier Matome took order back to warehouse. Appliance was rcvd by warehouse 18/11/2023 signed for by Goodness. Spoke to Mulekele on 18/11/2023 to enquire about refund and cancellation. Escalated query, nothing. Logged 1st complaint on Hello Peter 18/11/2023. David rep**** on email 18/11/2023 that query will be dealt with, nothing. Spoke to Palesa on 19/11/2023 regarding the cancellation and refund, escalated, yet again nothing. Spoke to Nicci 20/11/2023 regarding cancellation and refund, promised to send through refund request to payflex, nothing. Email rcvd from Thato 20/11/2023, query will be dealt with, nothing. Spoke to Siwe 21/11/2023 regarding cancellation and refund, escalated query to Mario. Mario promised 21/11/2023 that he will deal with this cancellation and refund immediately. Phoned me back twice on 21/11/2023 with feedback and that he spoke to Simphiwe at Makro Strubensvalley regarding refund and cancellation yet again nothing happened. Spoke to Nicci 22/11/2023 regarding cancellation and refund, she spoke to her supervisor who called Mario who said he will get back to me regarding this whole cancellation and refund. Still waiting. What seems to be the problem. MAKRO management, I need the cancellation to be done and the payment to be reversed on my Payflex acc so that Payflex can refund me. A 10yr old will be able to solve this query. Press the button and cancel and do the payment refund. This is utter #incompetence