CANCELLAATION OF ORDER

On 16 November I made a purchase online for 2 items and made payment thereof. On 19 November 2024 I received an email from Ayanda Siyoyo-Mothibi informing me that an item on my order was cancelled, and they will send a refund. She did not explain the reason for the cancellation. I called the Makro customer care, and they told me that they had no stock. I went back online, and the item was there with a different price. I then wrote another email to Patience to explain to her that I need them to re-instate the item on my order as I did not cancel and when I made a purchase it was "in stock". I need Makro to explain to me why they cancelled my order and today I received the refund. I explained in my email that I do not want the refund I want the item that I ordered. To date I have not received any further explanation.