1 reviews | Active since Jul 2024
Canceled order after taking my money and then refusing to refund me
Biggest regret that I purchased online from makro.
I purchased an item online on 9 June 2024. I paid via the online shop using the instant payment. The funds left my bank account immediately but Makro canceled the order as payment was not received. I sent proof of payment and bank statements as requested by call centre agents. I've been asking for my money back but no one is able to help me. I've been calling every day and keep getting stories about a ticketing system. And I have to wait on Finance. And finance doesn't have a direct line. I've spoken to several managers and senior staff. No one can do anything.
I feel like I've been ****** my makro. They took my money. Canceled my order and 4 weeks later I still have no confirmation that I can get my own money back.
It's really bad. Do not buy from their online store. I've spent over R1000 on airtime.
Online order #MAK***
Unbelievably pathetic service.
Unbelievably pathetic service.
I have still not received my refund after Makro cancelled the order with no explanation. I saw this morning that the item i ordered is now selling for twice the price that i paid, which exolains why they cancelled my order.
When i call they just "escalate" and say they sorry and they will look into it but then nothing happens. I have spent in excess of R1000 on airtime trying to get resolution.
I cannot believe MAKRO treats customers like this.
I have still not received my refund after Makro cancelled the order with no explanation. I saw this morning that the item i ordered is now selling for twice the price that i paid, which exolains why they cancelled my order.
When i call they just "escalate" and say they sorry and they will look into it but then nothing happens. I have spent in excess of R1000 on airtime trying to get resolution.
I cannot believe MAKRO treats customers like this.