Cancelation of an order

Makro online is a ****, I requested to cancel my order but I haven't gotten any update since 2 March 2026 before the order was even placed it was still on processing but when I called the customer service agent said they have escalated the matter which is a lie, I call everyday for an update but all they say it has being escalated. Two day later on 4 March 2026i received a message saying my order is out for delivery and hours later received a call from the delivery guy saying he's coming to delivery and I told him I reject the delivery because I filed for a cancelation. Still no updates on makro online about anything or about that they received the order that was out and it has been rejected nothing from them. I called in today I firstly spoke to Neliswe the online customer service agent and she cut my call, then called in spoke to Phamela telling me the matter has been escalated and that I'm lying about the delivery guy calling me to delivery because online the package hasn't moved then when speaking with her the line ended, I then called again and spoke to Evelyn, he told me nothing helpful. Poor service, I'm even paranoid and if I don't get an update today I will go file a case at the police station because this is ***** and file a case at Ombudsman because I need my money as soon as possible.