RM
Ramaesela M
1 reviews | Active since Nov 2022
28 Nov 2024, 22:21
Cancel order and refund
I’ve been trying to cancel my order to get a refund but every time when I call they will lie and say that they have cancelled it but to my surprise they did not cancel it because they wanted to deliver today in which I called the delivery person not to bring the items because I have cancelled via the call and also on WhatsApp. I just want this to be sorted out, I want my money back Makro
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Makro's replyOfficial
04 Dec 2024, 13:12 Hi Ramaesela,
Thank you for your review on our Hellopeter platform.
We do apologize that your order has not been cancelled after numerous requests from you.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have contact the courier to return the order back to the store.
Once the order has been returned, we will request feedback from the store to process the refund.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize that your order has not been cancelled after numerous requests from you.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have contact the courier to return the order back to the store.
Once the order has been returned, we will request feedback from the store to process the refund.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply04 Dec 2024, 13:12
Official
Hi Ramaesela,
Thank you for your review on our Hellopeter platform.
We do apologize that your order has not been cancelled after numerous requests from you.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have contact the courier to return the order back to the store.
Once the order has been returned, we will request feedback from the store to process the refund.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize that your order has not been cancelled after numerous requests from you.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we have contact the courier to return the order back to the store.
Once the order has been returned, we will request feedback from the store to process the refund.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,