can you please help me to get my refund. I very disappointed and not anymore interested on this company

Review of Makro

NM

1 review | Active since Nov 2024

09 Nov 2024 at 08:30

I bought chesterfield corner couch full grain leather 07 seater sofa at makro and they delivered wrong order of couche .when I try to contact them they said I must log in on their return log of returns of which it makes error when you try send the items you are returning again i tried to call them again the said they send the email where I will send them that wrong item I received of which I never received any email ....I am very disappointed and angry I want you to help me to receive my refund.....my order number on the item I bought is MAK**********

Unhappy customer

Reply (3)

Makro’s reply

12 Nov 2024 at 12:08

Hi Nodasiwephi, thank you for contacting Makro.

Our customer satisfaction is important to us and we do take pride on the level of service we render.

Kind Regards,
Makro Social Media.

Nodasiwephi M’s reply

12 Nov 2024 at 14:55

Hi Nodasiwephi, thank you for contacting Makro.

Our customer satisfaction is important to us and we do take pride on the level of service we render.

Kind Regards,
Makro Social Media.


Please advise me what I should do with a reply like this. They emphasize that customer satisfaction is important to them, but zero communication efforts have been made since the beginning of my valid complaint.
How does customer services like this take pride I their work and service delivery. Poor level of service,, makro is worse than home affairs.

Makro’s reply

14 Nov 2024 at 11:13

Hi Nodasiwephi Georgina Mokoena,

We were deeply moved by the sincerity of your feedback shared on our Hellopeter platform, and it is with a heavy heart that we offer our sincere apologies for the frustration and inconvenience you have been through, including the delay in our response.

It truly saddens us to learn of your experience, and we want you to know that we are taking your predicament to heart.

We are wholeheartedly committed to not only resolving this issue but also to making sure it doesn't happen again to you or anyone else.

Please be assured that your concern has been given the utmost priority and has been escalated to our management team, bearing the reference number #***.

Could you kindly let us know if there has been any communication from the courier since then?

With sincere regards,

The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
can I anyone bear with me in this situation which effort their talking about nothing is resolved in this matter or helping me at all. becauseI am not working at makro or at the courier company which doesn't help me.as makro company you are unable to reach your courier guy for collection which is your responsibility as the company it's now 05 days of working days without any resolutions on my matter ..for how long I am going to wait for you .....I am very annoyed can I be refunded what is mine and collect what is yours

since I laid a complaint about makro to come for collection of their wrong items it's been weeks they fail to send the courier guy instead the contact me on the number that I didn't make purchase with .....I wonder how do you sleep at night knowing the is a customer who is pleading on you guys with a heavy heart about bad customer service she got from makro.....I don't think I will ever in my entire life step in this retail shop.....could you please stop sending me your specials on my emails knowing that you are not reliable to your customers but you fail to send me emails on how far are you with my matter......my contact numbers *** or will have to report you on ombudsman........I am very frustrated

I would like to thank hello Peter on this matter I was refunded my money by Makro on December....this is the platform you can you use as an unhappy customer