Can't trace payment?

Madness - I paid R5000.00 on my Makro account at your Meadowdale store on 10/08/2015 (in the tv section) - to date RCS have not allocated my payment - keep getting phone calls about when I am going to pay my account and I was at Makro yesterday and checked with customer service if the payment is reflecting yet and guess what .... still not! I have emailed a copy of the sms showing where the payment went off as well as a copy of my bank statement showing the deduction (I am unable to find my actual recepit from Makro).<br> <br> So how are your payments allocated that there is a R5000.00 floating around somewhere in your bank account that hasn't been aloocated - I better not be charged interest on the amount I still owe!<br> <br> Please can someone sort this account out and get back to me! RCS are not very helpful at the best of times!