Can #Marko deliver my order please???

I purchased an item from Makro Online on 11/04/2019. According to the system the item could not be delivered to my local store as it is an "online only" item. I was given a delivery date of 18/04/2019.

The item failed to arrive on the given date... I left it until after all the April 2019 long weekends were over thinking that this might be part of the problem why delivery was delayed.

When I contacted the "Customer Care" centre on 02/05/2019, I was told that the order had been delivered.. A fact which was confirmed by the so-called "online tracking". I told them that I do not know where the item was delivered to but that it had not been delivered to me and that they need to find out where it is, collect it from there and deliver it to me as per the Sale / Purchase agreement. I also informed them that no one contacted me re delivery either.

It was confirmed later on that day that #Dawnwing apparently could not locate my address and returned the item to the supplier. I was assured that #Marko would arrange for the item to be collected from the supplier and delivered to me within the next week.

Today is the 14/06/2019. To date I have received nothing but a run around... First the item has been delivered to me, then they are waiting for me to pay for the item, then the item is on it's way, and still no flippen item!

When I asked for my money back, I was told that they will get the item to me and that I shouldn't worry about it... That they are "fully aware of the fact that I have not yet received my order"...

I do not know what else to do. When I call the Call Centre all I get is a run around. There is a lady from #Makro that emails me a couple of times a month to ask if my order has been delivered yet but when I reply "No!" I get no further reply to that email until the next enquiry as to whether I have received my item...

I am unable to send a message on their website as there is a constant issue with the narrative even if all I say is "I have not received my order. Please contact me."

Any ideas in how to resolve this would be appreciated as I am getting nowhere with #Makro Customer Care and have apparently "donated" R600+ to #Makro and their supplier...