Can i be credited for the item not received

A couple of weeks back i bought 10 JC Le Roux's online from Makro at Carnival City. However my order was incorrect when it got delivered i spoke to the guy called Bongi and he said i should give the courier guy the incorrect stock and they would replace it with the correct items the next day. On the order they included a "Pink Gin" and my account was debited for the that item which i didn't receive. I spoke to Banele a couple of times about this and she promised to credit me the R179 for the gin.

Cut the long story short, ive been calling the liquor store for the past 2 weeks and the phone just rings, or i get transferred then the line goes off. Can i have my R179 please it is not fair that i have to chase after such a big franchise to be credited for something i never, Im really upset about this