Camp master gazebo

The night before we left for our December holiday, I rushed over to Wonderboom Makro Pretoria as we decided to buy Gazebo for the Dec sun. Not looking, I took and paid- it was after 5pm. My husband noticed when I got home the box had been opened. He just checked if all was inside and packed in for holiday. 3rd day of holiday we needed the Gezebo, my husband set it up and noticed the poles were skew and ignored as what could he do. 2 days later packing up for our next destination, this R2000 gazebo could not go back in its packaging, trying to put it back in its position- we could not "close", so we decided to leave it, taking photos and video, as where are we going to store this gazebo for 3 weeks travelling. I e-mailed Makro and Camp master, and looked for Makro close by, but what were we supposed to do, 4000km travelling with a gazebo that was too big to store to transport home. Once we were back from holiday, we took slip and the rest of the gazebo to Makro and explained our story, they refused to assist as we needed to have the faulty gazebo to be sent for repairs, I enquired with Camp master and they said the same. How can we lose R2000 for a item we hardly used, there needs to be another way they can refund us. Purchased a faulty Gazebo and no one wants to take the blame and refund customer!!