YD
Youlene D

1 reviews | Active since Oct 2010

21 May 2015, 11:50

CAMP MASTER FAMILY TENT

02 April 2015, we bought a Family cabin 900 tent for the Easter weekend, we paid R3499.00 cash for it. Tent was set up on Good Friday and all was well. On Saturday, the rain came down in torrents and the tent got flooded! The front of the tent did not have a covering on the opening, so the entrance of the tent was flooded, even when the sun came out, it did not dry out the front. The room had a leak and our beds got wet. The entrance was permanently flooded, we had to walk in and out which was dirtying the rest of the tent and we did not have a covering to put over the entrance to stop the rain from getting in. The tent was a bad buy as it was not designed to keep the rain out. I took it back immediately, requesting our cash back as I was going to get a better tent at GAME. I have received a msg from Makro stating that Camp Master will not refund but will repair and send back to me. I do not want this tent, i want my cash back! I have had a similar incident with camp master regarding my gazebo, eventually, after 4 times repairing, re-imbursed me. But I believe MAKRO should take the responsibility of this as it is ultimately up to them, as it was returned within the time frame.

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Replies (1)
Makro
Makro's reply22 May 2015, 08:37
Official
Hello youla,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare