BV
Bev V

1 reviews | Active since Sept 2017

11 May 2020, 13:06

Called ahead to confirm STOCK (wasted a lot of time and money on the phone call was informed stock was available on a Bosch oven and hob, only to get there half an hour later and this is NOT the case!

Calling a Makro and getting to speak to the right person is a challenge in itself!

I called to confirm a Bosch Gas Hob and Oven (promotion) stock availablity, was told there was stock (2 of each that I wanted) - drove to the store immediately and I live in halfway Gardens and the stock WAS NOT available. I could get an oven but no hobs (only the demo!). No they would not keep it for me, no I could not pay online and did drive there immediately. After a comotion, they told me there was stock at Centurion - what a waste of time s we then had to go in the total opposite direction and pass my house to do so. The lady was insitend I go to Woodmead store!

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Replies (1)
Makro
Makro's reply11 May 2020, 13:17
Official
Good day Bev,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team