*********** Call Centre Staff

Spent almost R3000 on a bicycle for my son for his birthday. Bicycle arrived today and some items that is shown on the photos on their website is missing. Tried to speak to a manager in the call centre but none was available. Spent almost R300 to speak to various people and the matter could not be resolved. Requested call back from manager - that also did not happen. Found out now that the gears system is also faulty and that there is a plastic piece that is also broken. Trying to speak to an agent on whatsapp and in the call centre has been soul breaking as the one is more *********** than the next. Tried to find the KZN Regional Manager's details but was unable to. Since Massmart took over Makro it has really gone downhill.