FR
Fifi R
1 reviews | Active since Oct 2016
07 Apr 2021, 16:16
Call centre is for their staff to be in contact with one another
My goodness so they have a call centre number that wastes your time they are literally hired to speak amongst themselves I have never in my life been so flabbagastard so this is the 15th time I have called their 0860 number & it rings & guess what you hear people go on about their personal issues while you hang on a simple contact number change has taken 2 years if you go into their store the person who handles the card division is ALWAYS CONVIENTANTLY ON LUNCH I have never seen such pathetic people in an organization sies to say the least
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Makro's replyOfficial
07 Apr 2021, 16:43Good day Fifi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we would would like to offer our humble apology for the treatment and ordeal service you have experienced, we can assure you that this is certainly not the type of service you can expect from any of our call center consultants or stores. We assure you that we will check with relevant management and relay feedback with you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we would would like to offer our humble apology for the treatment and ordeal service you have experienced, we can assure you that this is certainly not the type of service you can expect from any of our call center consultants or stores. We assure you that we will check with relevant management and relay feedback with you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply07 Apr 2021, 16:43
Official
Good day Fifi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we would would like to offer our humble apology for the treatment and ordeal service you have experienced, we can assure you that this is certainly not the type of service you can expect from any of our call center consultants or stores. We assure you that we will check with relevant management and relay feedback with you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we would would like to offer our humble apology for the treatment and ordeal service you have experienced, we can assure you that this is certainly not the type of service you can expect from any of our call center consultants or stores. We assure you that we will check with relevant management and relay feedback with you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team