AS
Anri S

1 reviews | Active since Aug 2019

21 Nov 2020, 20:49

Cal center calls 9 pm on a Saturday night?

I am discusted by what time of the night you make your call center operators work at night To get a phone call 9 pm at night to inform me my card has been blocked because of a big purchase i made is totally unexceptionable On a saterday even 9 pm That’s totally un called for Rather send a sms please I work 14 hours a day my sleep is very important to me then i get woken up by your call centers Do you think any reasonable person will like a phone call from a call center on a saterday evening at 9 pm? Not even in business hours I am sorry this is not on! Please when i want to do shopping at 11 pm at night i hope you open your doors!!!!!!

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Replies (1)
Makro
Makro's reply22 Nov 2020, 11:43
Official
Good day Anri,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team