Bye Bye Makro and Massmart because you terrible

This company has the most pathetic customer service. I don't know how they will survive with their new Massmart store opening when there service is this bad. Poor service received for the last month and after numerous promises by Management like Michelle Burger Head of Marketing, yet still no feedback. It's crazy that online sellers abroad like Temu, Shein and others that is on another continent can make sure that everything runs seamlessly and that the customer experience and journey is never taken for granted as they understand the importance of customers and the role that they play in every organization. Then when these businesses overtake your stores you want to cry foul. Get your act together because you are losing market share with your non-existent service. You just lost me, my household, friends and family as customers and I'm also documenting and posting this horrid experience online.