By far the worst on-line shop I have ever used.

By far the worst on-line shop I have ever used.

Placed an order 15 August. Got one item during the week. One item was cancelled by them before delivery.

The final item they tried to deliver on Saturday the 20th, even although their own terms and conditions expressly state that they will not deliver on a Saturday, Sunday, or public holiday. Naturally I had used my work address, so the delivery failed.

That Tuesday I tried the on-line contact form to find out what was happening. They eventually rep**** to this contact request on 6 September - 2 weeks later! And they did not even know of any of the interactions with the helpdesk in the mean time.

That Friday, after no response from the on-line form, I phoned the helpdesk. I asked the agent to cancel the item, as I needed it, and would purchase it in store. He responded that the item was cancelled.

On Saturday I bought the item in store.

On Monday, I get an SMS saying the item is being delivered... No problem, back on the phone to the help desk, and they say there is no indication on their system that I requested the item be cancelled! Anyway, they helpdesk person assured me that he was cancelling it this time, and that it would be refunded in around 5 days.

On Tuesday they actually attempted delivery, which I refused and the item was returned to the store.

Now, almost 2 weeks later, and there is still no refund, or even an update on the order status on the web site.

An impressive tale of absolutely *********** customer service. I have no idea how a company of this size can be managed so badly.