By far the worst customer service from Makro national contact center

I've just experienced the worst service delivery from Makro national contact center. One of the call centre agents were very unhelpful and put me through to the manager, I waited for the manager to answer for almost 10 minutes when my airtime ran out. This was probably the worst customer service I have ever experienced. Next time I will ask the call centre agent to spell out their name so that I can name drop because there has to be some sort of accountability here. My fridge has a manufacturing fault and got the go ahead from hisense to have it replaced, but just trying to get hold of Makro Ottery alone proved to be extremely difficult. The level of service from Makro national contact center was putrid, not to mention a waste of time and airtime.