JS
John S
1 reviews | Active since Dec 2021
30 Jan 2024, 18:53
Buying online - bad experience
Trying to buy on line - forgot my password. Their system is souseless you cannot recover from password loss. OTP's are restricted to a time period, which their systems simply do not comply with. Do not buy on lone from makro. Not surprising they are in trouble. Bad business.
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Replies (1)JS
John S's updateReviewer Update
31 Jan 2024, 10:58Hi there Thanks v much for the response and phone call - it bowled me over as I wasn't expecting anything so quickly. I eventually managed to get an OTP after working hours last night (just in time - after a few failed attempts - with seconds to spare!) so managed to change the password, and have it to record now. The p/w change encouraged me to order the item I was after, which was a particularly good deal. Between this, a good deal, the quick reply and with what will hopefully be a prompt delivery of my order my long time faith and loyalty to the Makro brand will be restored. Thanks very much again - full marks for customer follow up.
This said - there is a problem with Makro's online sales platform which needs addressing. I have no doubt that sales are being lost with this bug as my experience will not be isolated.
Thanks verry much again, and I look forward to receipt of my item.
This said - there is a problem with Makro's online sales platform which needs addressing. I have no doubt that sales are being lost with this bug as my experience will not be isolated.
Thanks verry much again, and I look forward to receipt of my item.
JS
John S's update31 Jan 2024, 10:58
Reviewer Update
Hi there Thanks v much for the response and phone call - it bowled me over as I wasn't expecting anything so quickly. I eventually managed to get an OTP after working hours last night (just in time - after a few failed attempts - with seconds to spare!) so managed to change the password, and have it to record now. The p/w change encouraged me to order the item I was after, which was a particularly good deal. Between this, a good deal, the quick reply and with what will hopefully be a prompt delivery of my order my long time faith and loyalty to the Makro brand will be restored. Thanks very much again - full marks for customer follow up.
This said - there is a problem with Makro's online sales platform which needs addressing. I have no doubt that sales are being lost with this bug as my experience will not be isolated.
Thanks verry much again, and I look forward to receipt of my item.
This said - there is a problem with Makro's online sales platform which needs addressing. I have no doubt that sales are being lost with this bug as my experience will not be isolated.
Thanks verry much again, and I look forward to receipt of my item.