JC
Joanne C

1 reviews | Active since Aug 2020

06 Aug 2020, 08:57

BUYERS BEWARE! Makro Hi Sense TV's

I bought a 58 inch Hi Sense TV from Makro on the 8th April 2019. On the 31st May 2020 the screen died. We contacted Makro, lodged the complaint and they then sent out the repair team. Waited 7 days for repairs and tv was returned. All was fine until the 3rd August when the tv screen packed up again. I have contacted Makro and now sit and wait for the repair team to contact us to collect the tv. Apparently they will not refund / replace the tv as it is not within 6 months of purchase date . I am extremely disappointed as these tv's have a high purchase price and you would expect them to last at least 5 years and not just 13 months. Speaking to others apparently this seems to be a common occurrence with the big screen Hi Sense tv's. So here's to sitting waiting patiently and hoping this will be the final repairs BUT going forward Sansui / Samsung / LG here we come.

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Replies (1)
Makro
Makro's reply06 Aug 2020, 10:26
Official
Good day Joanne,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team