IL
Itopa L
1 reviews | Active since Dec 2019
07 Jan 2020, 18:15
Buyer beware!
A bunch of rogues. Ordered a BBQ thermometer as a wedding gift for a friend in Port Alfred. way back in November. Found out about a week ago it was never delivered. Have emailed Makro with the details of my order number and never even bothered to respond. I certainly will not be ordering anything from them ever again and in addition will no longer patronize their brick and mortar stores given the low regard in which they hold their clients.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
13 Jan 2020, 10:54Good day Itopa
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that until thus far you haven't received your online order, we kindly request that you allow us to work on the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that until thus far you haven't received your online order, we kindly request that you allow us to work on the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Jan 2020, 10:54
Official
Good day Itopa
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that until thus far you haven't received your online order, we kindly request that you allow us to work on the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are appalled that until thus far you haven't received your online order, we kindly request that you allow us to work on the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
IL
Itopa L's updateReviewer Update
03 Mar 2020, 16:07I am only just seeing this now hence my not responding earlier. I do sincerely appreciate your efforts to make things right. I did get a call the very same day as your correspondence above from Mr. Ernest Mokoko who helped resolve the problem. Thank you.
IL
Itopa L's update03 Mar 2020, 16:07
Reviewer Update
I am only just seeing this now hence my not responding earlier. I do sincerely appreciate your efforts to make things right. I did get a call the very same day as your correspondence above from Mr. Ernest Mokoko who helped resolve the problem. Thank you.