BUY TO FIX ON PHONES!

I bought a new cell phone in Makro Silverlake's on the 30 Sep 21 within 3weeks I realised the phone was not functional in a sense that other applications are not opening. It was not even linking on my cell phone banking. Calls are not reflecting despite the ring I had to switch it on to respond to calls by the time Its opened its a miss call. On the 31 Oct 21 only then I had time went to the Silverlake's branch asked the consultant who sold me the phone she checked on settings and tested calls and immediately recommend we take it in for assessment as that was faulty she never experienced such . I Left that new phone at the store today 16 Nov 21 no response or feedback from Makro. I left my contact number including my email address note still no feedback nobody called me or rather sent an email on the progress. I used both the number on the assessment note and main contact number both number are non existent as is I am using an old phone which the one I brought serves no good for a new phone and nobody advised me as I buy that phone it was a buy to fix. This is such a disgrace buying for a fix no communication see This Makro sells wrong gadgets......Very disappointing to buy for fix without clarity. I bought the similar phone from Ackerman’s for my sister its working magic same model.