BR
Ben R
1 reviews | Active since Aug 2010
29 Oct 2019, 08:57
Buy online, they said. It will be more convenient and quicker, they said...........
Bought a fan online. Tracking the order online says the order was handed to the courier 2 days after the order was placed. It is now a week later and still no pin to collect at the locker in Woodmead. Phoned various times - no luck. Absolutely pathetic service.
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Replies (3)
Makro's replyOfficial
29 Oct 2019, 09:38Good day Ben,
Thank you for writing to us.
Please accept our sincerest apologies for the inconvenience this has caused. Kindly note that we need your online order number in order for us to escalate this matter to the relevant store.
Looking forward to your response.
Regards,
Makro Hellopeter Team
Thank you for writing to us.
Please accept our sincerest apologies for the inconvenience this has caused. Kindly note that we need your online order number in order for us to escalate this matter to the relevant store.
Looking forward to your response.
Regards,
Makro Hellopeter Team
Makro's reply29 Oct 2019, 09:38
Official
Good day Ben,
Thank you for writing to us.
Please accept our sincerest apologies for the inconvenience this has caused. Kindly note that we need your online order number in order for us to escalate this matter to the relevant store.
Looking forward to your response.
Regards,
Makro Hellopeter Team
Thank you for writing to us.
Please accept our sincerest apologies for the inconvenience this has caused. Kindly note that we need your online order number in order for us to escalate this matter to the relevant store.
Looking forward to your response.
Regards,
Makro Hellopeter Team
BR
Ben R's updateReviewer Update
30 Oct 2019, 13:30Order No: MAK***
So, after following up again today I'm told that the order has been received. And then after holding some more that they need to investigate further and someone will phone me before 15h00 today.......yeah right...been hearing that since last week.
I WANT MY MONEY BAC****!!!!!!!!!!!!
So, after following up again today I'm told that the order has been received. And then after holding some more that they need to investigate further and someone will phone me before 15h00 today.......yeah right...been hearing that since last week.
I WANT MY MONEY BAC****!!!!!!!!!!!!
BR
Ben R's update30 Oct 2019, 13:30
Reviewer Update
Order No: MAK***
So, after following up again today I'm told that the order has been received. And then after holding some more that they need to investigate further and someone will phone me before 15h00 today.......yeah right...been hearing that since last week.
I WANT MY MONEY BAC****!!!!!!!!!!!!
So, after following up again today I'm told that the order has been received. And then after holding some more that they need to investigate further and someone will phone me before 15h00 today.......yeah right...been hearing that since last week.
I WANT MY MONEY BAC****!!!!!!!!!!!!
BR
Ben R's updateReviewer Update
01 Nov 2019, 10:11I eventually received my order and it turns out that DSV (the courier) couldn't fit the fan into the locker and it took them a week to communicate this to anyone.
Is this *****?
I ordered a 50cm fan and was invoiced for this. I then receive a 46cm fan and when I go back into my online order they have changed it to 46cm. However; I still have my invoice that clearly states 50cm. Surely this is not legal.
Is this *****?
I ordered a 50cm fan and was invoiced for this. I then receive a 46cm fan and when I go back into my online order they have changed it to 46cm. However; I still have my invoice that clearly states 50cm. Surely this is not legal.
BR
Ben R's update01 Nov 2019, 10:11
Reviewer Update
I eventually received my order and it turns out that DSV (the courier) couldn't fit the fan into the locker and it took them a week to communicate this to anyone.
Is this *****?
I ordered a 50cm fan and was invoiced for this. I then receive a 46cm fan and when I go back into my online order they have changed it to 46cm. However; I still have my invoice that clearly states 50cm. Surely this is not legal.
Is this *****?
I ordered a 50cm fan and was invoiced for this. I then receive a 46cm fan and when I go back into my online order they have changed it to 46cm. However; I still have my invoice that clearly states 50cm. Surely this is not legal.